Terms and Conditions – The SARAI Hotel Murree

Thank you for visiting The SARAI Hotel Murree website. Carefully review the following terms and conditions of the SARAI Murree website, as they contain important information about accessing and using our Website. You agree to be bound by these terms and conditions by continuing to browse and use our site. If you have any questions or concerns, please do not worry about contacting our customer service team. We look forward to making your stay with us a memorable and delightful experience.

Bookings and Reservations

When you make a booking at The SARAI Hotel Murree, you will receive an email confirmation. Your reservation will be complete once you have received this confirmation. You are responsible for verifying the booking details and informing the hotel immediately if any changes are to be made.

To ensure a smooth check-in experience, kindly have your passport or national identity card handy, as our policy stipulates that all guests must provide valid identification. It's important to note that failure to do so may lead to us refusing your entry.

Room rates displayed on the Website are subject to change without prior notice. Any discrepancies between the booking and actual rates will be adjusted accordingly.

The hotel does not guarantee specific room requests but will make every effort to accommodate such requests.

  • Full payment is not required at the time of booking. You can select Pay Now or Pay Later option while make a booking on the website.
  • Payments can be made via credit card, debit card, or bank transfer.
Check-in and Check-out
  • Check-in time is at 2:00 AM, and check-out time at SARAI Hotel Murree is at 12:00 PM.
  • Early check-in and late check-out requests are subject to availability and additional charges.
  • Check out on time to avoid incurring additional charges equivalent to one night's stay.
Cancellation and Modification Policy
  • Cancellation or modification of reservations must be submitted in writing to The SARAI Hotel Murree via email at: info@thesaraihotel.com
  • Cancellation policies vary depending on the rate plans and promotions. Please refer to the booking details in your confirmation email for specific cancellation terms.

Attention! If you do not show up for your stay, cancelling your booking will result in no refund, and the entire stay will be charged.

Privacy Policies

The SARAI Hotel Murree respects the privacy of its guests and visitors to the Website. Any personal information collected will only be used to process your reservations and for marketing purposes. The hotel may share your personal information with third parties, such as service providers, solely to provide better services to you.

The Website may use cookies to enhance your browsing experience and personalize the content served to you. By using the SARAI Murree Website, you agree to the use of cookies.

Limitation of Liability

Regarding your use or access to the Website, The SARAI Hotel Murree cannot be held responsible for any direct, indirect, retaliate, or consequential damages. We value your patronage and do everything possible to ensure your satisfaction while utilizing our services. The hotel is not responsible for any content on linked third-party websites and does not endorse its privacy policies, practices, or content.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed following the laws of Pakistan. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Pakistan.


As we strive for excellence in providing unparalleled hospitality services, SARAI Hotel Murree retains the right to modify these terms and conditions periodically. Please note that any changes will be immediately effective upon posting, and we encourage all our valued guests to review this section for updates regularly. Thank you for choosing SARAI Hotel Murree - where luxury meets comfort.

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